Refund and Credit Policy

REFUNDS & CREDITS

At a high level, NYC Footy does not believe in accepting payment for a service not rendered. However, it is critical that NYC Footy staff have a complete understanding of player and team participation in order to organize rosters, run schedules and communicate critical league information in a timely manner. Doing this seamlessly translates directly to the player experience.

Thus, to maintain a fully functioning system that is not disruptive to the community at large or, more specifically, teams and players, we must implement a refund and transfer policy that ensures a league or division experiences minimal to no disruption (e.g. resulting from last minute cancelations or dropouts).

FOR LEAGUES

The “14-Day” Refund Policy

The easiest way to understand the policy is to remember the “14-day rule”. You have 14 days from the day you register to request a refund or transfer so long as the league you register for is greater than 14 days out from its posted start date or the first date listed in a start date range.

  • No credits or refunds (including deposit refunds) are provided for requests made 14 days or more after registering.

  • No credits or refunds (including deposit refunds) are provided for requests made within 14 days of a league’s posted start date or the first date listed in a start date range.

  • A team spot reserved by deposit must pay the balance prior to 14 days out of the posted start date or the first date listed in a start date range. Failure to do so results in the forfeiture of the team spot as well as the deposit.

  • Approved transfer requests will incur an additional cost if the league a player or team transfers into has a higher fee than the league a player or team transfers out of.

Exceptions to the “14-Day” Rule

  • If a significant change league’s dates, times or location(s) occurs from what was originally advertised on the registration page, players will be notified of the change and given an option to stay in the league, receive a full refund, or transfer to an alternative league. If we do not receive a response by the “respond to” date, your registration will remain in the league with the updated changes. After the “respond to” date, full refunds will no longer be honored.

    • The above does not apply to leagues marked as “anticipated,” in which registering players are aware that key league details are subject to change (this is usually the case with leagues where the permit has not been fully finalized by the facility).

    • All start dates are “tentative,” and may be adjusted according to permit availability or should league registration minimums/status not be met.

    • Any minor changes (e.g. the advertised start date is pushed 1-2 weeks) is not eligible and thus will not come with the opportunity for transfer or refund.

  • If a request is ineligible for refund, full or partial credits are considered on a case by case basis, should there be a qualifying event (e.g. an early season ending injury, an early season family emergency that requires a player to leave town and miss the majority of games, etc.).

  • Tournament registrations (e.g. Gov Cup, Footy Fest, Cup of Dreams) are an exception to the 14-day rule. Due to the length of the registration window (months) and the complexity of organizing a successful tournament, which requires the organization of teams and players several weeks in advance of the event, refunds are no longer eligible 60 days out of a tournament and any purchases made within 60 days of a tournament are ineligible for refund.

Non-Refundable Events:

  • Should a player exhibit behavior on or off the field that breaks our Ted Lasso Code of Conduct, that player may be removed from their current program and banned from participating in future NYC Footy programs without refund or credits.

  • Refunds/credits are not provided if a game is not played due to forfeit, weather or acts of God. In the rare event that multiple games are permanently lost as a result of forfeit, weather, or acts of God, NYC Footy will work on a case by case basis with players/teams affected to provide a resolution (e.g. credits / discount for future seasons).

Extraordinary Circumstances

  • In the event of an extraordinary act of God (e.g. COVID), NYC Footy will work as transparently and clearly as possible with players to process either refunds or credits, situation permitting. As a matter of history, when COVID disrupted the spring 2020 season, all players received full credits + discounted league play for 4 consecutive seasons to ensure their credits received greater value. Players that lost their job or left NYC permanently received a full refund if requested before the refund deadline of July 2020.

Miscellaneous

  • Any attempt to go around NYC Footy’s refund and credit policy (e.g. file a dispute with your credit card company) is considered a breach of our community guidelines and will result in expulsion from the league and all future programming.

  • Please note, there are no exceptions to this policy unless previously stated above.

  • If you believe your circumstances are not covered in this policy, then please reach out to NYC Footy to seek a resolution directly..