Refund and Credit Policy

REFUNDS & CREDITS

NYC Footy staff need complete insight into player and team participation to organize rosters, run schedules, and share critical league information seamlessly—key to a positive player experience.

To ensure smooth operations and avoid negative impacts to the community, teams, and players, we enforce a refund and transfer policy that prioritizes players by minimizing disruption attributed to dropouts or cancelations.

REFUND & CREDIT POLICY FOR LEAGUES

The “14-Day” Refund Policy

Here’s how the policy works:

  • 14-Day Refund/Transfer Window: You have 14 days from the date you register to request a refund or transfer, provided the league start date (or the first date in a start date range) is more than 14 days away.

  • No Refunds or Credits After 14 Days: Refunds or credits, including deposit refunds, are not available for requests made 14 days or more after registration.*

  • No Refunds or Credits Within 14 Days of Start Date: Refunds or credits, including deposit refunds, are not available for requests made within 14 days of the league’s start date (or the first date in a start date range).*

  • Team Deposits and Balance Payments: If you reserve a team spot with a deposit, the balance must be paid at least 14 days before the league’s start date (or the first date in a start date range). Failure to pay will result in forfeiting both the team spot and the deposit.

  • Transfers with Higher Fees: If a transfer is approved and the new league has a higher fee than the original league, the player or team is responsible for paying the difference.

    *Free Agents that request to join a private team are prohibited from doing so if the request comes outside of the eligible refund/credit window.

Exceptions to the “14-Day” Rule

  • Significant Changes to League Details:

    • If there is a major change to the league's advertised dates, times, or locations, players will be notified and given the option to:

      • Stay in the league with the updated changes.

      • Receive a full refund.

      • Transfer to an alternative league.

    • If no response is received by the specified “respond-to” date, the player will remain registered under the updated league details. After this date, full refunds will no longer be honored.

    • The above does not apply to leagues marked as “anticipated,” in which registering players are aware that key league details are subject to change (this is usually the case with leagues where the permit has not been fully finalized by the facility).

    • All start dates are “tentative,” and may be adjusted according to permit availability or should league registration minimums/status not be met.

    • Any minor changes (e.g. the advertised start date is pushed 1-2 weeks) is not eligible and thus will not come with the opportunity for transfer or refund.

  • Case-by-Case Credits:

    • If a refund request is ineligible, full or partial credits may be considered on a case-by-case basis for qualifying events such as:

      • Early season-ending injury.

      • Early season family emergency requiring extended absence

  • Tournament Registrations:

    • Tournaments (e.g., Gov Cup, Footy Fest, Cup of Dreams) are exempt from the 14-day rule due to their longer registration periods and organizational complexity.

    • Refunds are not eligible within 60 days of the tournament date, and purchases made during this window are ineligible for refunds.

Non-Refundable Events

  • Code of Conduct Violations:

    • Players who violate the Ted Lasso Code of Conduct, on or off the field, may be removed from their current program and banned from future NYC Footy programs. No refunds or credits will be issued in such cases.

  • Skill Re-leveling: A league may be "re-leveled" up or down one skill level (e.g., from P3 to P4) to accurately reflect the average skill of all registered players. This adjustment is considered minor and does not qualify players for a refund.

  • Game Disruptions:

    • By participating in NYC Footy, you acknowledge that games may occasionally be canceled (extremely rare) or rescheduled due to unforeseen circumstances (e.g., weather, facility closures). Refunds or credits will not be provided for games canceled or rescheduled due to forfeits, weather, or acts of God.

    • In rare cases where multiple games are permanently lost due to these circumstances, NYC Footy will evaluate the situation on a case-by-case basis to determine a resolution (e.g., credits or discounts for future seasons).

  • Free Agents Assigned to Full Teams:

    • Refunds or credits will not be provided if a full team requests additional free agent players be assigned to their roster.

Extraordinary Circumstances

  • In the event of extraordinary acts of God (e.g., COVID), NYC Footy will work transparently with players to process refunds or credits, depending on the situation.

    For example, when COVID disrupted the spring 2020 season:

    • All players received full credits plus discounted league play for four consecutive seasons to enhance the value of their credits.

    • Players who lost their jobs or left NYC permanently were eligible for a full refund if requested before the July 2020 refund deadline.

Miscellaneous

  • Any attempt to bypass NYC Footy’s refund and credit policy (e.g., filing a credit card dispute) is a breach of our community guidelines and will result in expulsion from the league and all future programming.

  • There are no exceptions to this policy unless explicitly stated above.

  • If your circumstances are not covered in this policy, please contact NYC Footy directly to seek a resolution.