Refund and Credit Policy

REFUNDS & CREDITS

[The following refund policy has been updated from our previous policy and will take effect for all registrations made for the summer 2024 league or later.

This policy update is designed to simply the refund policy and provide players and staff with a more clear understanding of what does and does not qualify for a refund. As part of this policy update, we have removed the issuing of partial refunds or credits.]

At a high level, NYC Footy does not believe in accepting payment for a service not rendered. However, it is critical that NYC Footy staff have a complete understanding of player and team participation in order to organize rosters, run schedules and communicate critical league information in a timely manner. Doing this seamlessly will translate directly to the player experience.

Thus, to maintain a fully functioning system that is not disruptive to the community at large or, more specifically, teams and players, we must implement a refund and transfer policy that ensures a league or division experiences minimal to no disruption (e.g. resulting from last minute cancelations or dropouts).

The “14-Day” Refund Policy

The easiest way to understand the policy is to remember the “14-day rule”. You have 14 days from the day you register to request a refund or transfer so long as the league you register for is greater than 14 days out from its posted start date.

  • No refunds are provided for requests made 14 days or more after registering.

  • No credits or refunds are provided for requests made within 14 days of a league’s posted start date.

  • If a team spot in a league is reserved by deposit, the team forfeits the deposit if their request occurs after 14 days from registering, so long as the posted start date of the league is greater than 14 days out.

  • Approved transfer requests will incur an additional cost if the league a player or team transfers into has a higher fee than the league a player or team transfers out of.

Exceptions to the “14-Day” Rule

  • If a league’s dates, times or location(s) change from what was originally advertised on the registration page, players will be notified of the change and given an option to stay in the league, receive a full refund, or transfer to an alternative league. If we do not receive a response by the “respond to” date, your registration will remain in the league with the updated changes. After the “respond to” date, full refunds will no longer be honored.

    • The above does not apply leagues marked as “anticipated,” in which registering players are aware that key league details are subject to change (this is usually the case with leagues where the permit has not been fully finalized by the facility).

  • If a request is ineligible for refund, full or partial credits are considered on a case by case basis, should there be a qualifying event (e.g. an early season ending injury, an early season family emergency that requires a player to leave town and miss the majority of games, etc.).

Non-Refundable Events:

  • Should a player exhibit behavior on or off the field that breaks our Ted Lasso Code of Conduct, that player may be removed from their current program and banned from participating in future NYC Footy programs without refund or credits.

  • Refunds/credits are not provided if a game is not played due to forfeit, weather or acts of God. In the rare event that multiple games are permanently lost as a result of forfeit, weather, or acts of God, NYC Footy will work on a case by case basis with players/teams affected to provide a resolution (e.g. credits / discount for future seasons).

Extraordinary Circumstances

  • In the event of an extraordinary act of God (e.g. COVID), NYC Footy will work as transparently and clearly as possible with players to process either refunds or credits, situation permitting. As a matter of history, when COVID disrupted the spring 2020 season, all players received full credits + discounted league play for 4 consecutive seasons to ensure their credits received greater value. Players that lost their job or left NYC permanently received a full refund if requested before the refund deadline of July 2020.

Miscellaneous

  • Any attempt to go around NYC Footy’s refund and credit policy (e.g. file a dispute with your credit card company) is considered a breach of our community guidelines and will result in expulsion from the league and all future programming.

  • Please note, there are no exceptions to this policy unless previously stated above.

  • If you believe your circumstances are not covered in this policy, then please reach out to NYC Footy to seek a resolution directly..